1.1. Scope and Acceptance
By purchasing any services or products from DietProf.com (hereinafter “Diet Prof”), you (the “Buyer” or “User”) confirm that you have read and accepted our Terms of Use, Privacy Policy, Terms of Sale, and Subscription Terms. This Policy is subject to all applicable laws and regulations. It clarifies your rights and obligations regarding cancellations, refunds, and money-back guarantees, ensuring customer satisfaction and compliance with legal requirements.
1.2. Immediate Performance of Digital Services
Diet Prof primarily provides digital diet, nutritional, and motivational counseling services. These services are often delivered immediately or very quickly (e.g., emailed meal plans, instant access to online content), and may be legally exempt from statutory withdrawal/cancellation rights, except as otherwise stated in this Policy or required by applicable law.
2.1. Service Provision
• The purchased service must be provided in full and in accordance with the specified qualifications. Each service is delivered on or before the agreed-upon date.
• If the service is not provided within the stated period, you may terminate the contract. In the event it becomes impossible for Diet Prof to deliver the service, Diet Prof must inform you in writing within three (3) business days of becoming aware of this impossibility, and any payment made will be refunded within fourteen (14) business days.
2.2. Payment and Cancellation
• If you fail to pay for the purchased service/product or cancel it via your bank, Diet Prof’s obligation to perform the service terminates. If, after the service is provided, you initiate a chargeback or reversal (authorized or unauthorized), Diet Prof reserves the right to demand the contractual fee.
• In circumstances of force majeure, Diet Prof will notify you of any delay or impossibility in providing the service. You may then cancel the order, request a replacement service, or agree to postpone the service until the obstacle is removed. If you choose cancellation, refunds will be processed within fourteen (14) business days of cancellation. Where credit card payments are involved, the refund will be returned to the bank within fourteen (14) business days, but the bank may require an additional 2–3 weeks to credit your account.
2.3. Refund Restrictions for Digital Content
• The return or cancellation of electronic services, intangible goods, instantly delivered online services, audio or video recordings, books, digital content, software programs, data recording/storage devices, and computer consumables may not be possible under the law once delivery or access has been granted.
• If the service has begun with your approval before the right of withdrawal period ends, you typically lose your right to withdrawal under relevant legislation, unless otherwise specified in this Policy.
3.1. Voluntary Money-Back Guarantee
In addition to refund rights available under applicable laws, if you made a purchase directly on our website and a money-back guarantee option was presented to you at checkout, you may be eligible for a refund under the following conditions:
3.2. Exclusions from Money-Back Guarantee
The Money-Back Guarantee does not apply to:
3.3. Approval Process
• We will review your application and notify you by email regarding approval. Only fulfillment of all the above requirements (timely request, continuous usage proof, etc.) allows you to receive a full voluntary refund under our Money-Back Guarantee.
• If approved, the refund will be issued to your original payment method within 14 days of the approval date. Diet Prof is not responsible for any additional bank or processing fees.
4.1. Non-Refundable Purchases
Generally, if you do not meet the conditions set out in this Policy (including the Money-Back Guarantee rules), the fees you have paid are non-refundable, unless otherwise required by applicable law.
4.2. Specific Jurisdictional Notes
• Note for Residents of Certain U.S. States: If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
• Note for EU Residents: If you are an EU user, you have a 14-day period to withdraw from a contract, without giving any reason or incurring any costs. This 14-day period starts from your purchase of the Service or, if you benefitted from a free trial, from the beginning of your free trial.
4.3. Exercise of Statutory Right of Withdrawal
Subject to the above clause, to exercise your statutory right of withdrawal, you must inform us of your decision to withdraw from the contract either by:
You may use a model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires. If you withdraw from this contract, we will reimburse you for all payments received from you without undue delay, and in any event not later than 14 days from the day on which we are informed of your decision. Reimbursement will be carried out using the same payment method you used for the initial transaction, unless otherwise agreed, and you will not incur any fees as a result of such reimbursement.
4.4. Consent to Immediate Performance
If you have provided prior express consent to begin the service during the right-of-withdrawal period and acknowledged that you will lose your right of withdrawal, you will not be eligible for a refund in relation to digital content (unless the service is defective) and will only be eligible for a proportional refund in relation to digital services. If this applies, we will provide you with a copy of your prior express consent and acknowledgment on a durable medium.
5.1. App Store Purchases
If you purchased a subscription or enabled a free trial through the Apple App Store, refunds are handled solely by Apple. Please refer to Apple’s support page for instructions.
5.2. Google Play Store or Website Purchases
If you purchased a subscription or enabled a free trial using your Google Play Store account or directly through our website, please contact us by:
• E-mail: [email protected]
• Our website’s contact page
• The support page on your profile
6.1. Non-Commitment (Month-to-Month) Subscriptions
If you purchased a subscription without a fixed-term commitment, you may cancel at least 24 hours before the end of the current subscription period to avoid charges for the next period. No refund will be provided for the current subscription period that has already started.
6.2. Fixed-Term (Committed) Subscriptions
If you agreed to a discounted subscription for a fixed term (e.g., 2 months, 3 months, 6 months, or 12 months), you will generally not be entitled to a refund after the subscription has begun, as you have received a discounted rate in exchange for your commitment. Diet Prof reserves the right to claim any discount amounts used in the current service if you attempt to cancel prematurely.
7.1. Methods of Payment
• You may pay via bank transfer, EFT, or credit card.
• Bank Transfer/EFT:
Account Number: 50783097
IBAN: GB70 TRWI 2314 7050 7830 97
Bank Address: 56 Shoreditch High Street, London E1 6JJ, United Kingdom
• For online credit card payments, the amount is charged at the end of the order. Refunds will follow the timelines and procedures detailed in this Policy.
8.1. Binding Language
The English version of this Policy is the only legally binding version. Any translated versions are provided solely for convenience. In the event of a conflict or inconsistency, the English version shall prevail.
8.2. Legal Enforcement
Where the Buyer/Consumer is in default or a dispute arises, relevant laws and regulations shall govern, including consumer protection statutes, contract laws, and any mandatory provisions regarding distance selling or e-commerce.
Company: Diet Prof Ltd.
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: [email protected]
Website: https://dietprof.com (contact page & support page on your profile)
You may contact us at any time for details regarding this Policy or your personal data. For any questions concerning your account or any previous version of this Policy, please email us at [email protected] or use the channels indicated above.
Diet Prof may update or amend this Policy from time to time. Any changes will be effective when posted on our website, and we will update the “Last Updated” date accordingly.
Last updated: 07 March 2025
You can contact us 24/7.
You can consult us on any issue related to your diet process.
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