Cancellation-Refund Policy


Information on the Right of Cancellation and Refund



General information


If you purchase services or products from (hereinafter: "Diet Prof"), you have read and accepted the terms of use, privacy policy, terms of sale and subscription provided to you (hereinafter: "Buyer"), which is the. 
The established sales and subscription agreement is subject to laws and other applicable laws.
Diet Prof aims to fulfill the legal obligations of Diet Prof and ensure customer satisfaction by providing information on important legal issues to our valued customers, who are buyers, by clearly declaring your rights and obligations arising from electronic contracts.


Cancellation and Refund


The purchased service must be provided in full and in accordance with the previously specified qualifications. Each service purchased is offered to the buyer person and / or organization on the specified date. If service is not provided within this period, Buyers may terminate the contract.
In the event that it becomes impossible to provide the purchased service, Diet Prof has to notify the Buyer in writing within 3 (three) business days after learning about this situation. The total price must be returned to the Buyer within 14 (fourteen) business days.


If the buyer does not pay for the purchased service / product or cancels it in the bank records, Diet Prof's obligation to perform the service terminates. If, after the service is provided, the Buyer has performed these transactions authorized or unauthorized, Diet Prof reserves the right to demand the contractual fee.


If there is a force majeure that Diet Prof cannot foresee and the service cannot be provided in its own time, the situation is notified to the Buyer. The buyer may request the cancellation of the order, the replacement of the service with a similar one, or the postponement of the service until the obstacle disappears. In this case, if the Buyer cancels the order; If the payment has been made in cash, this fee will be paid to him in cash within 14 (fourteen) business days from the cancellation. If the buyer made the payment by credit card and cancels it, the product price will be returned to the bank within 14 (fourteen) business days from this cancellation, but it is possible for the bank to transfer it to the Buyer's account within 2-3 weeks.



Cancellation-Refund Right


The buyer may reject the goods without any legal, criminal liability or justification, provided that he informs Diet Prof via the following contact information within 14 (fourteen) days from the date of purchasing the purchased service. And it can use the right to withdraw from the contract. However, if the products or services subject to the contract of sale are not the products or services that constitute the exception of the right of withdrawal, the Buyer will be able to use the right of withdrawal.


The return of electronic services or intangible goods delivered to the consumer instantly, online services, audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables is not possible by law. In addition, it is not possible to use the right of withdrawal regarding the services initiated with the consent of the consumer in accordance with the relevant legislation before the right of withdrawal expires.

Considering that the nutritional program, physical activity and motivational advice program counseling services provided by Diet Prof are services that constitute the exception of the right of withdrawal (Your diet list is instantly sent to your e-mail address and downloaded and/or Instant access to your post-purchase diet program), the Buyer will not be able to use the right of cancellation in purchasing or subscription transactions. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you.  As your product is available for immediate delivery, you agree to waive your statutory right of cancellation. The Buyer will not be able to request the right of withdrawal against Diet Prof in cases that exceed 14 (fourteen) days or the service is used or the service is delivered to the user. In subscription transactions, if it is not purchased with the condition of staying for a certain period of time (without commitment), if the BUYER applies for cancellation to Diet Prof at least 24 hours before the end of the current period, the cancellation process takes place and no fee is charged for the following periods. However, since the service offered by Diet Prof is performed immediately in the period when it starts its subscription, the Buyer cannot request a refund for that period and Diet Prof does not refund the recipient. In addition, Diet Prof reserves the right to request the discount amount in the current service offered to the Buyer in the cancellation process. If the buyer has agreed to receive the service for a certain period of time (2 months, 3 months, 6 months or 1 year etc.) in subscription transactions (with commitment), Diet Prof offers the Buyer a price lower than the current service prices. Since the buyer agrees to receive the service for a certain period of time, he will not be able to use his right of withdrawal and cancellation. In these cases, Diet Prof reserves the right not to withdraw and refund and to request the discount amount in the current service.


If the buyer purchases a service, this 14 (fourteen) day period starts from the date of conclusion of the contract. Before the right of withdrawal expires, the right of withdrawal cannot be exercised in the contracts regarding the service whose service has started with the approval of the consumer.

In order to use the right of withdrawal, written notification must be made to Diet Prof within 14 (fourteen) days by registered mail, fax or e-mail. In addition, the product should not be within the framework of the provisions of "Products with No Withdrawal Right"


If the service invoice delivered to the 3rd person or the Buyer (the invoice for the service requested to be returned) is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions will not be completed unless the RETURN INVOICE is issued.


The return form must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any, of the products to be returned. Diet Prof is obliged to return the total price and the documents that put the Buyer under debt to the Buyer within 10 (ten) business days at the latest from the receipt of the withdrawal notification.
If the campaign limit amount set by Diet Prof is decreased due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.
The buyer agrees, declares and undertakes that if he defaults in the case of payment by credit card, he will pay interest within the framework of the credit card agreement with his bank and be liable to his bank. In this case, the relevant bank may apply for legal remedies; The Bank may request the costs and the counsel's fee from the Buyer. Under all circumstances, if the Buyer goes into default due to the debt, the Buyer agrees to pay the loss and damage of Diet Prof due to the delay of the debt.



The buyer can send her/his payment to Diet Prof by bank transfer or EFT (Electronic Funds Transfer). 

Payment account: Account Number: 50783097(IBAN Number: GB70 TRWI 2314 7050 7830 97) Bank Adress: 56 Shoreditch High Street, London E1 6JJ United Kingdom



The buyer can take advantage of online single payment or online installments for all kinds of credit cards on our site. In online payments, the amount will be withdrawn from the Buyer's credit card at the end of the order.





The English version of legal agreements and policies is considered as the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Any translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.


Contact Details


You may contact us at any time for details regarding this Cancellation-Refund Policy and its previous versions. For any questions concerning your account or your personal data please contact us at [email protected] . 

Changes to this policy

We may change this policy from time to time, when we do we will inform you by updating the “Last updated” date below.


Last updated: 24 May 2023


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